At 900 ph, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player in the Philippines. Please read through each section so you know exactly where you stand.
When you register an account on 900 ph, we collect the personal details you submit directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to create and verify your account, process deposits and withdrawals in Philippine pesos, and comply with our legal obligations under applicable Philippine regulations. We may also collect a copy of a government-issued ID or other supporting documents when you request a withdrawal or when our compliance team needs to verify your identity. You are responsible for ensuring that all information you provide is accurate and up to date. Providing false or misleading details is a breach of our Terms and Conditions and may result in account suspension.
In addition to the details you submit, we automatically collect certain technical and behavioural data when you use the 900 ph platform — whether on a mobile browser, the app, or a desktop device. This includes your IP address, device type, operating system, browser version, pages visited, session duration, and the features you interact with during each visit. We use this data to keep the platform running smoothly, detect unusual or potentially fraudulent activity, and improve the overall experience for Filipino players. This technical data is never used to identify you personally in isolation — it is analysed in aggregate or in combination with your account data only when necessary for security or compliance purposes. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
Every deposit, withdrawal, and bonus transaction processed through your 900 ph account is recorded and stored securely. We collect payment method details — such as e-wallet account references or bank account identifiers — solely for the purpose of processing your transactions and verifying that funds move between accounts registered in your own name. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through encrypted, third-party payment gateways that meet industry security standards. Transaction records are retained for the period required by Philippine financial regulations and our internal compliance policies. If you have a question about a specific transaction, our support team can assist you using the contact details provided at the bottom of this page.
When you contact our support team — whether by email, live chat, or any other channel we make available — we collect and retain the content of your messages, your contact details, and a record of how your query was resolved. This information helps us provide consistent, high-quality support and allows us to identify recurring issues that may need to be addressed at a platform level. We may also send you service-related communications, such as account verification emails, transaction confirmations, and important policy updates, using the contact details associated with your account. You can manage your marketing communication preferences at any time through your account settings. We will never send you unsolicited promotional messages from third-party brands without your explicit consent.
We only use your personal data for the specific purposes described in this Privacy Policy. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever.
The primary reason we collect your personal information is to create and manage your 900 ph account, process your transactions, and deliver the gaming and betting services you have signed up for. This includes verifying your identity before processing withdrawals, applying bonuses and promotions to your account as described on the Promotion page, and maintaining accurate records of your activity for your own reference. Without this data, we would be unable to operate your account or ensure that your funds are handled correctly and securely. We also use your account data to enforce our responsible gaming tools, such as deposit limits and self-exclusion periods, which are described in full on the Responsible Gaming page. Your data is the foundation of a safe, personalised experience on the platform.
Keeping the 900 ph platform safe for all Filipino players is one of our highest priorities, and your data plays a key role in that effort. We use account information, transaction records, and technical data to detect and investigate suspicious activity — including unauthorised login attempts, duplicate account creation, and irregular betting patterns that may indicate bonus abuse or money laundering. When our systems flag unusual behaviour, our compliance team may place a temporary hold on your account while the matter is reviewed, and we may request additional documentation to confirm your identity. We are required by Philippine law to report certain types of suspicious financial activity to the relevant authorities, and your data may be shared with those authorities in such circumstances. These measures protect not only the platform but every legitimate player who uses it.
We analyse aggregated, anonymised usage data to understand how players in the Philippines interact with the platform — which games and betting markets are most popular, where players encounter friction, and how the mobile experience can be made faster and more intuitive. This analysis directly informs decisions about new features, interface improvements, and the expansion of our games and sports betting catalogue. Individual player data is never used for this type of analysis in a way that could identify you personally. The goal is simply to make 900 ph a better platform for everyone who uses it. If you have specific feedback about your experience, the FAQ page includes guidance on how to reach our team.
With your consent, we may use your contact details to send you information about promotions, bonuses, and new features available on 900 ph that we think you will find relevant. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team directly. Even if you opt out of marketing communications, we will still send you essential service messages — such as account security alerts, withdrawal confirmations, and updates to this Privacy Policy — because these are necessary for the operation of your account. We do not share your contact details with third-party advertisers for their own marketing purposes. All promotional communications from us will clearly identify 900 ph as the sender.
As a player based in the Philippines, you have clear rights over your personal data. Here is a plain-language summary of what you can ask us to do — and how.
You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
If any of the information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update most details directly through your account settings.
In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some records for legal or regulatory compliance purposes even after your account is closed.
You can object to us processing your data for direct marketing purposes at any time. Once you object, we will stop using your data for that purpose immediately.
Where technically feasible, you can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
To exercise any of these rights, contact our support team using the email address listed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within 30 days.
If anything in this Privacy Policy is unclear, our FAQ page has answers to the most common questions. Ready to join the 900 ph community? Create your free account today.